Terms & Conditions







USER CONTRACT

Welcome to PjjPrint™. Please read these Terms & Conditions carefully. By accessing this website, you accept and agree to the bound by to the Terms & Conditions below. PjjPrint™ reserve the right to change, modify or amend these terms and conditions without prior notice. For this reason, we highly encourage you to review these Terms & Conditions whenever you access this site.

Products and Services

Products and services provided by PjjPrint are for your personal use only. You agree to abide by these terms of service and not to use these products and services or related messages for any form of unsolicited or unauthorized advertising and promotional materials.

Order Responsibility

The customer is fully responsible for final proof and layout approval prior to the printing process.  Any jobs that have been approved and/or or sent to press cannot be altered or changed due to the nature of the printing process, and no refund will be given.


Email Notifications


By creating an account or purchasing an order through PjjPrint, you agree to receive emails related to the status of your account or purchase order, including job status changes, job shipment, or job related warnings such as delays or art issues. You cannot unsubscribe to these emails because they are necessary to facilitate communication between PjjPrint and its customers. Periodic newsletters, product specials, promotions, sales, coupons and time-sensitive offers are only sent to those who sign up to receive our newsletter and provide their email addresses.  You have the option to unsubscribe from these services at any time. 

Proofs

An online proof will be available for your review after you have uploaded your files. We strongly urge customers to check the electronic proof of their artwork before submitting the order.  No job will be sent to press without your approval.  

An online proof is NOT an accurate color reproduction of your final printed piece but is the final opportunity for you to check the layout, bleeds, crops and final text. Electronic proofs do not show transparency and over print issues. PjjPrint will not be liable for color variation between the proof and the printed product.  We will try our best to match the colors of the proof and the printed product but please understand that color variation differences are inherent inconsistencies of the printing process and we will not be held responsible for it. It is the customer's responsibility to determine if the job is color critical. 

The proof should be checked by you against the original file for possible errors in layout, copy, spacing, punctuation or image placement. You, the Customer are fully responsible for all that is contained in the final approved proof, so please make sure you review it thoroughly.

Page Setting and Margin Requirements

Please upload your work files as PDF File to ensure that the margin requirements are adequately met. 

Customer Content

All information, data, text, photographs, graphics, messages or other materials are the sole responsibility of the person from which the content originated. By uploading your text, the customer, agree to be held entirely responsible for all the content that you send, upload, transmit, or post to PjjPrint™. 

Account Access and Password

You agree that you are responsible for protecting your password and controlling access to your registered account. You agree that you will be responsible for all orders placed or other actions that are taken through your registered account.

Payment

All prices and amounts given on https://pjjprint.usm.my are in Ringgit Malaysia (RM), unless otherwise noted. If a customer purchases any products or services at PjjPrint, the customer agrees to fully pay for all charges, including taxes and shipping/handling fees, by an approved payment method BEFORE we complete an order. We will not start working on a print job until we have received the full payment.

Job Cancellation and Printing Downgrade

A processing fee equal to 15% of the total order amount (minimum of RM10) will be charged for each job cancellation and printing downgrade (downgrade in quantity, paper stock, and shipping) if it is requested BEFORE it is sent to the press.  Once an order has been sent to the press and/or work has been started, the job CANNOT be changed (job cancellation and printing downgrade not allowed) and there will be NO REFUNDS. 

Refund Policy

All sales are final. Since we customize each order according to your file and exact specifications, no refunds will be given once PjjPrint starts working on your order. Usually, work will begin on your job as soon as we have received your files and payment. In the event that we have not started working on a specific order or it has not been sent to the press yet, we may allow a partial refund subject to the cancellation processing fee referenced in the paragraph above. 

Marketing Promotions and Discounts

Please Note: All prices and specifications are subject to change without notice. No adjustments will be made after an order is placed. Check our home page for updated online prices. Special Offers are not valid for previous purchases before the promotion start date or after the promotion expiration date. Our promotions apply to printing charges only.  Custom quotes, mailing postage, shipping charges and sales tax, etc. are excluded from our discounted offers. Multiple promotions and discounts cannot be combined.

Turnaround Time

Turnaround time on printing orders begins once full payment has been received for your order, AND your print-ready files have been uploaded to your account, attached to your printing job, and approved for printing. For printing jobs that do not have complete digital source files provided or have submitted files that are not print-ready (and causes a delay), printing turnaround begins when we have your print-ready file(s), not from when the order was first submitted.

All turnaround times are based on business days and office hours: Monday through Friday 9am - 6pm Pacific Standard Time (PST), excluding all national and federal holidays. All jobs with standard turnaround times submitted and approved before 9am PST on any given working business day will begin production (day 1 of turnaround time) that day.  If the order is submitted and approved after 9am PST on any business day, the job will begin production (day 1 of turnaround time) the following business day. If the job is submitted and approved on a weekend, the job will begin production on the next business day.


Rush Options

For rush orders, orders and files must be submitted by 9:00 A.M PST for that day to count as the first day in the Turnaround Time.  If you submit after 9:00 A.M. PST, the first day of the Turnaround Time will be the next business day.


Shipping

No refund on shipping charges will be allowed on any job once it has shipped. Once a package is shipped, PjjPrint is not responsible and will not be liable for late or damaged packages during the shipping process. Please keep in mind that shipping transit time is based on the number of business days in transit and does not include weekends, holidays, or the day the package is picked up by Poslaju Malaysia.  Arrival dates are only estimates because they can be subject to unforeseen delays in transit. PjjPrint is not responsible for any delays in shipping and we will not upgrade the shipping method to accommodate a missed estimated ship date. 

Pick-up Orders

Pick-up orders will be kept for 30 days from the delivery of the pick-up notification by email. If the order has not been picked up from PPPJJ USM within 30 days, it will be shipped directly to the customer, and customer will be billed for applicable shipping charges.

Product Rights

PjjPrint reserves the right to show customers samples of any products we have printed and/or designed.

Right to Refuse Service

PjjPrint reserves the right to cancel or otherwise refuse print jobs it deems are obscene or offensive, including but not limited to pornographic materials. PjjPrint reserves the right to charge the customer for services rendered up to the point that the job was cancelled.

User Feedback

All comments, feedback, suggestions and ideas submitted, copied, or sent to our email address become and remain the exclusive property of PjjPrint. You relinquish all rights to such comments, feedback, suggestions, and ideas. These may be used and quoted by PjjPrint in any medium for any purpose anywhere without obtaining your consent. PjjPrint is not obligated to pay the person who commented any compensation for any of the comments submitted if we choose to publish the comments and the first name and first initial of the last name of the person who commented. You agree you will be solely responsible for the content of any comments you make.


Modifications/Termination of Usage

PjjPrint reserves the right to modify or discontinue the Service with or without notice to the user. PjjPrint shall not be liable to users or any third party should it exercise its right to modify or discontinue the Service. User acknowledges and accepts that PjjPrint does not guarantee continuous, uninterrupted access to our Website, and operation of our Website may be interfered with or adversely affected by numerous factors or circumstances outside of our control.


Terms of Agreement


The user understands and agrees to follow these Terms and Conditions, together with the Privacy Policy.  This agreement is between the user and PjjPrint™ and it supersedes any prior understandings or agreements (whether oral or written) regarding the subject matter, and may not be amended or modified unless in writing and available on this Site. If any provision of this Agreement is found to be invalid, illegal or unenforceable, the validity, legality and enforceability of the remaining provisions will not in any way be affected or impaired and shall remain valid and enforceable to the maximum extent possible.